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Frequent queries on insurance, claims and getting help in an emergency

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Recent events

Taiwan Earthquake and Tsunami warning– April 2024

On Wednesday 3 April 2024, a 7.4 magnitude earthquake occurred off the coast of Taiwan. There are reports of damage to buildings and infrastructure. Aftershocks...

Recent events

Travel Alert: Japan Earthquake and Tsunami – January 2024

Monday, January 1, a 7.6 magnitude earthquake struck the Noto Peninsula of Ishikawa Prefecture, Japan, causing widespread destruction.

Recent events

Travel Alert: Iceland Volcano - 15 November 2023

Many news outlets have reported that due to increased seismic activity in the Reykjanes Peninsula, a volcanic eruption is expected in Iceland imminently. On Nov...

Recent events

Travel Alert: Israel & Palestinian Territories - October 2023

On Saturday 7 October 2023, Israel declared a state of war in response to a Hamas-led terrorist attack into Israel. At the date of publication of this alert, mi...

Recent events

Morocco Earthquake - September 2023

Friday, September 8, a 6.8 magnitude earthquake struck the High Atlas mountains, southwest of Marrakesh, causing widespread destruction and the loss of many liv...

Recent events

Travel Alert: Cyclone Gabrielle- 9 February 2023

Various government agencies and news outlets have reported that Tropical Cyclone Gabrielle has formed off the coast of Northern Queensland, tracking near Norfol...

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Buying travel insurance

Travel insurance, Buying travel insurance

Am I covered if my tour operator/airline goes bankrupt or becomes insolvent?

It’s unfortunate, but it happens: Your transportation carrier (airline, cruise line, etc.) goes bankrupt or stops operating for financial reasons. If this...

Buying travel insurance

Travel Insurance: Activities, sports & adventures covered by World Nomads

We like to think we know most of the adventures and activities our World Nomads love. If a sport or activity is not listed it may have slipped by us or it may n...

Buying travel insurance

What countries or regions do I choose to get a quote?

When you add in the countries you are thinking of going to, you are also covered for all the other countries in that region, should you decide to change your tr...

Buying travel insurance

Where do I enter a promotion code when I buy a plan?

Buying travel insurance

Am I Covered by Travel Insurance in Case of a Hurricane, Cyclone or Monsoon?

Yes, there's cover for hurricanes!

Buying travel insurance

Am I Covered by Travel Insurance in Case of a Natural Disaster?

Yes, there’s coverage for Canadian residents if a natural disaster such as a tornado, widespread flooding, cyclone, tsunami, wildfire or earthquake affect...

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Managing your policy

Managing policy

Where is my policy certificate?

When you buy World Nomads travel insurance, we always email your policy certificate and the policy wording to you.

Managing policy

How to Cancel Your Policy

If you’re still within the Right-to-Examine period of your policy, you can cancel your policy via your member account, if you’ve set one up. If you ...

Managing policy

World Nomads: Making changes to your travel insurance policy

You can sign in to your World Nomads membership to make certain changes to your policy or you can contact us.

Managing policy

Extending your trip and travel insurance coverage

If you decide to travel longer than expected, we can help keep you covered. Your policy may be extended up to a maximum 12 months (365 days from your origi...

Emergency & Claims

Can someone speak my language?

The emergency assistance team speak English and French and can provide multi-lingual support when you need it most.

Emergency & Claims

Can I wait until I get home to make a claim?

Emergency & Claims

Can I make a claim whilst I'm away?

Absolutely!

Emergency & Claims

I don't have receipts for my personal items. Can I still make a travel insurance claim?

Yes, you can! We all lose receipts no matter how hard we try to keep them organized. And sometimes we find a safe place for them and then forget where that plac...

Emergency & Claims

How do I make a claim if I can't complete it online?

It is your insurer who determines what format your supporting documentation must be received in order to proceed with assessing your claim.

Emergency & Claims

How to contact the World Nomads claims team

Your claim will be managed by one of the insurer’s claim’s administrators. If you have a question about your claim, please contact Travel Guar...

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Can't find the answer you are looking for?

By providing your country of residence, we can display information relevant to you

Your country of residence is the country where you:

Are a citizen or a legal resident
Have access to long term medical care through a national health insurance scheme and/or private health insurance (not including reciprocal health agreements)
Will be repatriated to for ongoing medical care if you’re unable to continue your trip
Have unrestricted, unconditional right of entry
Have a residential address

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Modern Slavery Statement

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Travel insurance doesn't cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.

WorldNomads.com Pty Limited (ABN 62 127 485 198 AR 343027, NZBN 9429050505364) at Governor Macquarie Tower, Level 18, 1 Farrer Place, Sydney, NSW, 2000, Australia is an Authorised Representative of nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173 AFSL 308461, NZBN 9429050505340), and is underwritten in Australia and New Zealand by Pacific International Insurance Pty Ltd, ABN 83 169 311 193, NZBN 9429041356500. nib Travel Services Europe Limited trading as nib Travel Services and World Nomads is regulated by the Central Bank of Ireland. nib Travel Services Europe Limited (CN 601851), at City Quarter, Lapps Quay, Cork, Ireland, operates in Europe. nib Travel Services Europe (UK Branch) is authorised and regulated by the Financial Conduct Authority. nib Travel Services Europe (UK Branch), Co/Est. No: FC039523/BR024629, registered at Birchin Court, 20 Birchin Lane, London EC3V 9DU, United Kingdom, operates in the UK and in the UK is underwritten by Inter Partner Assistance S.A. UK Branch; in Europe nib Travel Services Europe Limited is underwritten by Inter Partner Assistance S.A. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK Branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group. WorldNomads.com Pty Limited markets and promotes travel insurance products of nib Travel Services Limited (License No.1446874), at PO Box 1051, Grand Cayman KY1-1102, Cayman Islands. World Nomads Inc.(1585422), at 2201 Broadway, Suite 300, Oakland, CA 94612, USA, plans are administered by Trip Mate, a Generali Global Assistance & Insurance Services brand, at P.O. Box 527, Hazelwood, MO 63042, USA, with 24-hour and Assistance Services provided by Generali Global Assistance and plans underwritten by Nationwide Mutual Insurance Company and affiliated companies, Columbus, OH. World Nomads (Canada) Ltd (BC: 0700178; Business No: 001 85379 7942 RC0001) is a licensed agent sponsored by AIG Insurance Company of Canada at 120 Bremner Boulevard, Suite 2200, Toronto, Ontario, M5J 0A8, Canada. World Experiences Seguros De Viagem Brasil Ltda (CNPJ: 21.346.969/0001-99) at Rua Padre João Manuel, 755, 16º andar, São Paulo – SP, Brazil is an Authorized Partner (Representante) of Chubb Seguros Brasil S.A. (CNPJ: 03.502.099/0001-18) at Av. Nações Unidas, nº 8.501, 27º andar -, Edifício Eldorado Business Tower, Pinheiros through the SUSEP Process 15414.900439/2015-34. All World Nomads entities listed above, including nib Travel Services Europe Limited, nib Travel Services Limited and nib Travel Services (Australia) Pty Ltd, are subsidiaries of nib holdings limited (ABN 51 125 633 856).