The insurer and the claims administrator determine what format you must use to submit your claim forms and supporting documentation. The required information must be received in order to proceed with assessing your claim. The policy includes a section on claims procedures and outlines the different types of documentation you will need to submit for each different type of claim. Some documents can be uploaded into the World Nomads claims portal when you start your claim. However the claims department may ask that you submit additional items via email or to submit original paper copies by post.
Below are the mailing addresses you need if you need to submit documentation by mail:
New Brunswick, Newfoundland and Saskatchewan Residents:
Phone (from Canada and the Continental U.S): 1-888-566-8028
Phone (from anywhere else in the world): 1-819-566-8028
Travel Guard Canada
c/o Global Excel Management
73 Queen, Sherbrooke, Qc
J1M 0C9
All Other Provinces:
Phone (from Canada and the Continental U.S): 1 -866-878-0192
Phone (from anywhere else in the world): 1-416-646-3723
Travel Guard Canada
Attn: Claims Department
120 Bremner Boulevard, Suite 2200, Toronto, ON M5J 0A8
Everyone:
Email: worldnomads@travelguard.com if you have any questions about your claim.
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