When your illness or injury stops you in your tracks & you have to get home for treatment.

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This page is for Canadian residents. 

Whether you’re rock climbing in Krabi or surfing in Bali, accidents or sickness can happen at any time during your trip. And if it’s bad enough, you may need to be bought home for ongoing medical care.

Our Emergency Assistance team, doctors, and nurses have helped thousands of travellers get home safely so they can fully recover. 

How World Nomads travel insurance can get you home. 

If you’ve selected the policy for the activity you’re doing and it has been determined that it's medically necessary to bring you home for ongoing treatment, there’s cover in our Canadian policies for:

  • Air Ambulance (when approved in advance)
  • Ground Ambulance
  • Flight upgrade
  • Medical attendant

Depending on whether you buy our Standard or Explorer plan, limitations may apply. It’s a good idea to do some research on where you’re going and what you plan to do there, so you can pick the policy that’s best for you. 

What's not covered by World Nomads travel insurance.

Travel insurance isn’t designed to cover everything. Common claims we see where there's no cover include:

  • If you've abused drugs or alcohol
  • Acting illegally
  • An upgrade if it's not necssary
  • Any medical expenses once you're back home
  • A joyflight after you've reached Base Camp

This is not a full list of what's covered and what's not covered. It is important that you read and understand your policy before you travel as your coverage may be subject to certain limitations or exclusions. This policy provides complete descriptions of the benefits, terms, conditions, limitations, and exclusions of your insurance coverage.

For more information check out our article on medical transport and repatriation.

How to get medical assistance.

It’s essential that you get in contact with our Emergency Assistance team as soon as possible, so that our team can support you from the time you fall sick or get injured until the time you get home.

So that our Emergency Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now and/or your mobile phone number
  • The nature of your problem
  • Your location

Abdominal pain in Myanmar.

On my second day in Burma I woke up in the middle of the night with intense abdominal distress. I was rushed to Asia Royal Hospital and immediately taken for evaluation and ultrasound in their Emergency Room. It was determined that I had a large mass in my abdomen (it was believed then on my liver) and needed to see a specialist. It was determined that it was safe for me to fly and I was evacuated to Bangkok, Thailand, that evening. I was admitted immediately via ER to Bumrungrad International Hospital. I stayed there for 8 days for a battery of tests, including several ultrasounds, a CT scan, and two aspirations of what it was now clear is a renal cyst. I was able to be conditionally discharged from BI Hospital after 8 days, but I was restricted to rest in a hotel until a follow up in order to determine if it was safe to evacuate me back to the US at that time. Upon my return to BI Hospital, I was able to be evacuated, and with Oncall and Tripmate, I was able to be given a flight two days later and return back to the US, where I am now receiving local treatment.
U.S Nomad in Myanmar.

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Protect your hard earned vacation from unexpected cancellation.

  • Explorer Plan: $5,000
  • Standard Plan: $2,500
Trip Protection
  • Are you, your family sick, injured or deceased?
  • Strike at your departure or arrival point?
  • Official travel advisory warning not to travel?

We’ve got your back.

Emergency Medical Insurance

Take the pain out of medical or dental costs.

  • Explorer Plan: $10 million
  • Standard Plan: $5 million
Emergency Medical Insurance
  • Accidentally injured?
  • Suddenly sick?
  • Need prescription meds?

We’ve got your back.

Emergency Evacuation & Repatriation

We’ll get you to hospital or home quickly.

  • Explorer Plan: $500,000
  • Standard Plan: $500,000
Emergency Evacuation & Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • You or a family member deceased?

Help starts here.

Protect your gear

Covers the theft, damage or delay of your bags, tech and sports gear.

  • Explorer Plan: $3,000
  • Standard Plan: $1,000
Protect your gear
  • Passport or gear stolen?
  • Tech trashed?
  • Bags delayed?

Help starts here.

  • Emergency Medical Expenses
  • Emergency Dental for Injury or Sickness
  • Bedside Companion Travel and Subsistence
  • Emergency Professional Services
  • Emergency Evacuation and Repatriation
  • Return of Travel Companion/Dependent Children
  • Return to Your Trip Destination
  • Return of Remains
  • Travel Accident
  • Flight Accident
  • Trip Cancellation
  • Trip Interruption
  • Trip Delay
  • Baggage and Personal Effects Theft or Damage
  • Baggage and Sporting Equipment Delay
  • Travel Documents Theft or Damage
  • Sporting Equipment Theft or Loss by a Common Carrier
  • Covered Adventure Sports listed in Policy
Assistance Services Included
  • LiveTravelTM Emergency Assistance
  • Worldwide Travel Assistance
  • Adventure Travel Hotline
  • 24/7 Security
  • Travel Medical Assistance
  • Bag Trak
This is a general summary for Canadian residents only. It does not include all terms, conditions, limitations, exclusions and termination provisions of the travel insurance plans described. Coverage may not be available for residents of all provinces. Check the Travel Insurance Policy for full details.

24/7 emergency assistance

Whether you need medical or dental assistance or advice, emergency evacuation or travel assistance, our team are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Telephone +1 866 878 0192 (toll-free from Canada and the Continental U.S.) or +1 416 646 3723 (collect from anywhere else in the world)

Contact the team
Wherever you are, we’re here 24/7 to help you in any emergency.
Aurelie's portrait photo
Aurelie Menard,
Emergency Assistance, World Nomads

Get a quote

Travel insurance. Simple & flexible.

Travel insurance for independent travelers and intrepid families. Nobody wants to think about all the things that could go wrong on their trip, but these things can and do happen. So be prepared and get your travel insurance today.

World Nomads Travel Insurance was reviewed on Trust Pilot on 16 December 2016 and rated 4 stars

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Here are our most frequently asked questions. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team. If you’re looking for general travel advice, you can ask our community at Ask a Nomad.

  • Can my mom come and get me?
    If you are lonely and in need of her cooking – no! However, if the hospital has admitted you for at least three days the policy provides coverage for someone to be at your bedside and to be with you on your return home.
  • What happens I’m on life support?
    That’s a really bad way to end your holiday, and we hope you never end up on life support. But if you do, we will look at the best possible solution to either get you home, or get your family over there to say goodbye.